Please confirm your order was purchased from Tapo Store. If purchased from other channels, please contact your retailer/reseller directly.
As our orders are processed automatically by the system, please contact us within 20 minutes of placing your order. Otherwise, your order may have already been synchronised for dispatch.
For returns and refunds, please use TP-Link Support: https://www.tp-link.com/au/support/contact-technical-support/. We offer live chat, phone hotline, and email support.