Frequently Asked Questions About Refurbished Products
Where do refurbished products come from?
Refurbished products mainly come from brand-new devices that were returned due to minor packaging damage during transit or customer returns within our 30-day hassle-free return window. These products have never been used, and we ensure they are replaced and inspected by our team before being offered as refurbished units.
What’s the difference between refurbished and new products?
All refurbished products are unused new units. The only differences may be due to version upgrades or packaging changes that occurred during the return and replacement process. For example, some items may come in plain (white box) packaging, which will be clearly labeled. Otherwise, they are identical in performance and quality to our original products.
Are refurbished products covered by warranty?
Yes, all refurbished products come with the same full warranty as our original products. If you encounter any issues during use, our customer support team is always ready to help.
What is the return policy for refurbished products?
Refurbished products are not eligible for full refunds, but they can be exchanged for another refurbished unit if needed. Please contact our customer support for assistance with exchanges.
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h
